Furniture and joinery expert Roger Galpin told us that upon inspecting a DFS sofa he found hard wood framing along with modern day panel products. Generally speaking the sales person is just trying to make their target and get their bonus so will stretch the truth to close a sale.
Nevertheless, we are sorry if any of our customers have been given incorrect information about the policy. Your credit ratings would not take a hit unless of course you failed to pay your finance agreement.
But not everyone at the company is happy with how DFS sometimes sell extras to customers. The item was simply added. As for keeping fabric clean, I recommend you get you sofa stem cleaned every few years.
Lots of Furniture shops and manufacturers all in one small area.
We have a light grey suede sofa and a young child we got it cleaned two years ago and its due for another one now. My advice would be to buy Irish and save yourself some money, ending up with a much better quality in the end as well.
We have used creation in various shops Sofas are like most things now you could buy two identical looking ones and two people could have two very different experiences with them.
When we specifically asked whether vermin damage was covered, over half the stores gave us the impression that is was even though it is a specific exemption. Our ICB report is clean even though we have used creation a number of times in the last few years Nov My sister had a worse version of this problem on her new leather sofa and this required a couple of call-outs from a DFS rep - who needs that hassle?
Typically, only three such options are available on each model. Sherlocks, the furniture Co, Fitzpatricks, and loads of others.
Dishonesty and misleading information seem to be standard practice in DFS customer support, as I was asked if I could take my bed in two separate deliveries. The details of the order should be made clear every step of the way and then confirmed or amended at the end of the sale in the formal quotation process.
All ten stores talked to us about it and eight of them gave the impression that anything we could do to the sofa would be covered. As another poster mentioned, they are toeing the line between legitimate business and cowboys. His testimony has been backed up by another DFS whistleblower who still works for the company.
This is not always the case but in big box stores seems common. The guidelines are designed so that staff are not placed under undue pressure and instead are in the best possible position to present a balanced and transparent view of the options open to customers.
We just sell it to everybody. However, we constantly strive to improve our service, and if any customers have not been treated fairly then we apologise unreservedly. We are rigorously investigating the points put to us by the BBC. If you look on YouTube, there are lots of videos of unhappy DFS customers who got sofas which have collapsed, or have been underfilled.
As a company, we take care to ensure sales guidelines for our staff are realistic, reflecting genuine customer demand. Central to this is the importance of treating customers fairly, in an open, honest way and having the best possible product knowledge.
We train our staff to follow this ethos and if there have been any cases where this has not been followed, then it is very much against our beliefs on how to do business.Oct 24, · Hi, Myself and my wife have spent the last few weekends looking at sofas.
We're quite picky so have been around a number of shops (Next, EZ Living, M&S, Harvey Norman) and have finally decided on a sofa in DFS.
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DFS Furniture plc Annual report and accounts The sofa experts Annual report and accounts 2 DFS Annual report and accounts Our business DFS is the leading living room furniture customers to consider a sofa purchase, through our in-house design and buying expertise, which.
DFS is one of the biggest sofa retailers in the UK and their sales have risen. But not everyone at the company is happy with how DFS sometimes sell extras to customers.Download